D390-Introduction to Health and Human Services
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Free D390-Introduction to Health and Human Services Questions
Which of the following is an example of passive-aggressive communication?
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"Don’t bother, I’ll just do it myself."
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"Don’t argue, just do it."
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"I’ll go with whatever the team decides."
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"It appears that we disagree. Let’s find a solution that works for both of us."
Explanation
Correct Answer:
A. "Don’t bother, I’ll just do it myself."
Explanation:
Passive-aggressive communication expresses negative feelings indirectly instead of addressing them openly. The phrase “Don’t bother, I’ll just do it myself” shows hidden frustration and resentment while avoiding direct confrontation. It sounds cooperative on the surface but conveys anger and dissatisfaction underneath. This communication style often damages trust because the real issue is not expressed clearly, leaving others confused or defensive.
Why the other options are incorrect:
B. "Don’t argue, just do it."
This is aggressive communication. It is forceful, dismissive, and shows a lack of respect for the other person’s opinion by demanding compliance.
C. "I’ll go with whatever the team decides."
This is passive communication. It avoids expressing personal needs or opinions, instead letting others take full control without input, but it does not carry underlying resentment.
D. "It appears that we disagree. Let’s find a solution that works for both of us."
This is assertive communication. It openly acknowledges disagreement while respectfully seeking collaboration and compromise, which is the opposite of passive-aggressive behavior.
A healthcare coordinator is using motivational interviewing to counsel an adolescent with obesity. In which way should they facilitate behavior change?
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Establish goals on nutrition for the patient.
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Implement a physical fitness regimen for the patient.
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Encourage goals to change lifestyle and eating habits.
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Motivate the patient’s parents to participate in setting goals.
Explanation
Correct Answer:
C. Encourage goals to change lifestyle and eating habits.
Explanation:
Motivational interviewing is a client-centered approach that empowers patients to explore their own motivations for change and set realistic, self-directed goals. In this case, the adolescent should be encouraged to create lifestyle and eating habit goals that they feel ready and willing to pursue. By supporting autonomy and guiding self-reflection, the healthcare coordinator helps the adolescent take ownership of their health changes, which makes long-term success more likely.
Why the other options are incorrect:
A. Establish goals on nutrition for the patient.
Setting goals for the patient is directive and not consistent with motivational interviewing, which emphasizes the patient’s autonomy in choosing their own goals.
B. Implement a physical fitness regimen for the patient.
Creating and enforcing a regimen is prescriptive and removes the adolescent’s role in decision-making. Motivational interviewing is about facilitating—not imposing—change.
D. Motivate the patient’s parents to participate in setting goals.
While family support can help, motivational interviewing focuses on the individual’s own motivations and readiness for change, not on others setting goals for them.
What is the minimum duration for an illness to be considered chronic, according to the CDC?
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Five years
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One month
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Six months
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One year
Explanation
Correct Answer:
D. One year
Explanation:
According to the Centers for Disease Control and Prevention (CDC), chronic diseases are defined as conditions that last one year or more and require ongoing medical attention, limit activities of daily living, or both. Examples include diabetes, heart disease, and cancer. The one-year benchmark is widely accepted in public health to distinguish chronic illnesses from acute or short-term conditions.
Why the other options are incorrect:
A. Five years
This is too long and not the official CDC benchmark. Chronic conditions are classified much earlier than five years.
B. One month
One month reflects an acute illness or short-term condition. Chronic diseases must persist for at least one year under the CDC definition.
C. Six months
Six months is sometimes used in general health references, but the CDC specifically defines chronic disease as lasting one year or more. Therefore, six months is not the correct standard here.
What causes a breakdown in trust in many situations and settings, including healthcare?
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Autonomy
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Beneficence
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Non-maleficence
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Poor communication
Explanation
Correct Answer:
D. Poor communication
Explanation:
Poor communication is one of the leading causes of a breakdown in trust between patients and healthcare professionals. When information is unclear, incomplete, or not shared in a timely manner, patients may feel dismissed, confused, or disrespected. Trust depends on open, honest, and consistent communication, as it ensures patients feel heard, informed, and actively involved in their care decisions. Without it, even good intentions in treatment can be undermined.
Why the other options are incorrect:
A. Autonomy
Autonomy is the principle of respecting patients’ rights to make their own healthcare decisions. Upholding autonomy builds trust, not breaks it down.
B. Beneficence
Beneficence is the duty to do good and act in the best interest of the patient. It supports trust by showing that providers are focused on patient well-being.
C. Non-maleficence
Non-maleficence means “do no harm.” Respecting this principle protects patients and maintains trust. A breakdown in trust occurs when harm or neglect is perceived, not when non-maleficence is practiced.
Which therapy is used to help an individual with a long-term physical disability regain basic mobility and physical function?
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Physical therapy
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Cognitive therapy
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Aromatherapy
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Occupational therapy
Explanation
Correct Answer:
A. Physical therapy
Explanation:
Physical therapy focuses on improving strength, flexibility, balance, and coordination in individuals who have lost mobility or function due to injury, illness, or disability. It is commonly used for people with long-term physical disabilities such as stroke, spinal cord injury, or musculoskeletal conditions. The primary goal is to help patients regain movement, reduce pain, and restore their ability to perform daily physical activities as independently as possible.
Why the other options are incorrect:
B. Cognitive therapy
Cognitive therapy addresses patterns of thinking and emotional well-being, primarily used for mental health conditions such as depression or anxiety. It does not directly improve mobility or physical function, making it unrelated to the scenario.
C. Aromatherapy
Aromatherapy uses essential oils to promote relaxation, stress relief, and emotional well-being. While it can support comfort, it does not restore mobility or physical function in individuals with long-term physical disabilities.
D. Occupational therapy
Occupational therapy helps individuals adapt to daily activities and regain independence in self-care, work, and home tasks. While it complements physical therapy, its focus is not specifically on restoring physical mobility but on adapting activities to accommodate limitations.
A healthcare coordinator has been working with a client and the family to keep them fully engaged in the decision-making process. Which client statement demonstrates that this goal was met successfully?
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"I am concerned about another big operation on my stomach."
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"Everyone told me that I should have rehabilitation in my home."
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"We think my insurance will cover some of the treatments offered."
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"My family and I have decided on radiation for my treatment plan."
Explanation
Correct Answer:
D. "My family and I have decided on radiation for my treatment plan."
Explanation:
The goal of engagement in decision-making is for the client and family to actively participate in determining the treatment plan. The statement, "My family and I have decided on radiation for my treatment plan," shows that the client is not just passively following instructions but is involved in weighing options and making an informed decision alongside family input. This reflects successful collaboration and engagement in the care process.
Why the other options are incorrect:
A. "I am concerned about another big operation on my stomach."
This expresses worry but does not show active participation in decision-making. It reflects a concern rather than evidence of being fully engaged in the treatment planning process.
B. "Everyone told me that I should have rehabilitation in my home."
This suggests the decision was influenced or directed by others instead of being the result of collaborative engagement with the client and family in partnership with the healthcare team.
C. "We think my insurance will cover some of the treatments offered."
This statement relates to financial aspects of care, not to making a decision about the treatment plan itself. It shows awareness but not direct engagement in the treatment decision-making process.
How are health services for low-income mothers and children, the elderly, and people with disabilities affected by whether their particular state has adopted Medicaid expansion?
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In a state with Medicaid expansion, the federal government takes over healthcare management completely.
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In a state with Medicaid expansion, services are much more generous.
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In a state with Medicaid expansion, the costs for healthcare increase significantly for such individuals.
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In a state with Medicaid expansion, services are much less generous.
Explanation
Correct Answer:
B. In a state with Medicaid expansion, services are much more generous.
Explanation:
Under the Affordable Care Act, Medicaid expansion allows states to broaden eligibility so that more low-income individuals, including mothers, children, the elderly, and people with disabilities, can access health services. In expansion states, services are more generous because eligibility thresholds are higher, coverage includes more preventive and treatment services, and fewer people fall through gaps in care. This leads to improved access and reduced out-of-pocket costs for vulnerable populations.
Why the other options are incorrect:
A. In a state with Medicaid expansion, the federal government takes over healthcare management completely.
This is incorrect because Medicaid remains a federal–state partnership. States still manage their own Medicaid programs, even with expansion.
C. In a state with Medicaid expansion, the costs for healthcare increase significantly for such individuals.
Expansion lowers, not raises, healthcare costs for low-income individuals by reducing premiums, co-pays, and out-of-pocket expenses.
D. In a state with Medicaid expansion, services are much less generous.
This is the opposite of reality. Expansion states offer more inclusive services, not fewer.
In which strategy do community members and leaders work together to identify issues and decide on solutions, addressing problems related to social determinants of health, such as access to education, financial security, housing and food access, and positive relationships?
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Community-owned approach
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Community-managed approach
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Community-based approach
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Community-oriented approach
Explanation
Correct Answer:
C. Community-based approach
Explanation:
A community-based approach emphasizes active collaboration between community members and leaders to identify issues and create solutions. It directly addresses social determinants of health—like housing, education, food access, and financial security—by involving those most affected in decision-making. This strategy ensures that interventions are locally relevant, culturally appropriate, and sustainable, leading to meaningful improvements in health and well-being.
Why the other options are incorrect:
A. Community-owned approach
This approach implies that the community fully owns and controls initiatives, but it does not necessarily focus on joint decision-making with leaders on social determinants of health.
B. Community-managed approach
This emphasizes operational control by the community but is more about management of existing programs rather than collaboratively identifying and solving root issues.
D. Community-oriented approach
This focuses on tailoring external programs to community needs, but it often lacks the deep, shared decision-making and problem-solving seen in a community-based approach.
Which ailments fall under the category of chronic illnesses?
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bronchitis, cancer, diabetes
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infection, bronchitis, broken leg
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broken arm, runny nose, high blood pressure
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heart disease, pancreatitis, diabetes
Explanation
Correct Answer:
D. heart disease, pancreatitis, diabetes
Explanation:
Chronic illnesses are long-lasting health conditions that usually progress slowly and often require ongoing treatment or lifestyle adjustments. Heart disease is a chronic cardiovascular condition, diabetes is a lifelong endocrine disorder that requires strict management, and pancreatitis can become chronic when inflammation persists over time, leading to lasting damage. These three conditions represent chronic illnesses because they are long-term, may worsen without management, and cannot be cured quickly.
Why the other options are incorrect:
A. bronchitis, cancer, diabetes
Diabetes is chronic, and certain cancers can be chronic, but bronchitis is typically an acute respiratory condition, especially when caused by infection. Chronic bronchitis exists, but without the term “chronic” specified, this option is misleading and less accurate compared to option D.
B. infection, bronchitis, broken leg
Infection is usually acute and resolves with treatment, bronchitis is often acute unless labeled “chronic,” and a broken leg is an acute injury that heals within weeks or months. None of these qualify as true chronic illnesses in their general form, so this option is incorrect.
C. broken arm, runny nose, high blood pressure
High blood pressure is a chronic illness, but a broken arm is an acute injury, and a runny nose is a symptom of acute conditions like allergies or colds. Since two of the three are not chronic illnesses, this option does not represent a correct group of chronic conditions.
Which interaction describes collaborative, patient-centered care?
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The client and family mutually determine appropriate services without input from the care team.
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The client agrees with the services recommended by the family without questioning the efficacy of proposed treatments.
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The client and provider mutually agree on appropriate services to meet the needs of the patient.
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The client agrees with the service recommended by the provider without question.
Explanation
Correct Answer:
C. The client and provider mutually agree on appropriate services to meet the needs of the patient.
Explanation:
Collaborative, patient-centered care emphasizes partnership between the patient and healthcare providers. It ensures that the patient’s values, preferences, and goals are respected while incorporating professional expertise to create an individualized plan of care. In this model, decisions are shared, and both patient and provider actively contribute. Option C reflects this approach by highlighting mutual agreement between the client and provider to meet the patient’s needs.
Why the other options are incorrect:
A. The client and family mutually determine appropriate services without input from the care team.
This excludes professional guidance from the care team, which is necessary to ensure that treatments are safe, effective, and evidence-based.
B. The client agrees with the services recommended by the family without questioning the efficacy of proposed treatments.
This reflects family-directed care, not patient-centered care. It removes the client’s autonomy and ignores the professional role of healthcare providers.
D. The client agrees with the service recommended by the provider without question.
This describes provider-directed care, where the patient simply complies without collaboration. It undermines patient autonomy and is not a true partnership.
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