C215 Operations Management

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Free C215 Operations Management Questions

1.

What is the purpose of the control process?

  • To develop market saturation for the company’s product
  • To build a dynamic organization at all levels within the company
  • To deliver strategic value by fostering communication throughout the organization
  • To direct the activities of individuals toward achievement of organizational goals

Explanation

Explanation
The main purpose of the control process is to direct the activities of individuals toward achieving organizational goals. This involves setting performance standards, measuring actual results, and taking corrective action when necessary. By monitoring operations and ensuring that employees’ actions align with strategic objectives, the control process helps maintain efficiency, consistency, and progress toward company targets.
Correct Answer Is:
To direct the activities of individuals toward achievement of organizational goals
2.

Equal employment opportunity laws were designed to ensure that people are considered for employment without regard to certain traits.​ Which traits are protected by these laws?

  • National origin, race, and education
  • Race, religion, and ethnic background
  • Race, religion, and abilities
  • Criminal record, race, and gender

Explanation

Explanation
Equal employment opportunity (EEO) laws protect individuals from discrimination based on race, religion, and ethnic background (as well as other factors such as sex, national origin, age, and disability). These laws ensure that hiring, promotion, and workplace decisions are made fairly and based on qualifications, not personal characteristics unrelated to job performance. This helps promote diversity and inclusion in the workplace.
Correct Answer Is:
Race, religion, and ethnic background
3.

The three major functions of business organizations:

  • Are mutually exclusive

  • Function independently of each other

  • Interface with each other

  • Do not interface with each other

Explanation

Explanation:

Operations, finance, and marketing are the three major functions of most business organizations, and they must work together to achieve organizational goals. These functions interface continuously: marketing identifies customer needs, finance secures and allocates funds, and operations produces goods or services to meet market demand. Effective communication and coordination among these functions are essential for efficiency, profitability, and customer satisfaction.

Correct Answer:

Interface with each other

Why Other Options Are Wrong:

Are mutually exclusive

The major functions are interdependent rather than mutually exclusive. Each function relies on the others to share information and resources to achieve the organization’s objectives.

Function independently of each other

Independence would create silos, leading to inefficiencies and misaligned strategies. In reality, operations, finance, and marketing must collaborate closely.

Do not interface with each other

This directly contradicts how businesses operate. The functions consistently interface to ensure production matches demand and resources are appropriately managed.


4.

Which management process has the benefits of group problem solving, information sharing, and cooperation across business functions?

  • Total Control Management
  • Total Quality Management
  • Criteria for Growth
  • Change Control

Explanation

Explanation
The management process that promotes group problem solving, information sharing, and cooperation across departments is Total Quality Management (TQM). TQM emphasizes continuous improvement, customer satisfaction, and teamwork. It encourages employees at all levels to participate in identifying and resolving quality issues, leading to improved efficiency and stronger collaboration across business units.
Correct Answer Is:
Total Quality Management
5.

A model is a(n) _____.

  • abstraction of reality

  • someone held in high esteem

  • independent variable

  • real-world scenario

  • dependent variable

Explanation

Explanation:

In operations management and decision-making, a model is a simplified representation of a real system or process. It is not the actual reality but an abstraction that captures the essential features to help analyze, predict, or understand complex situations.

Correct Answer:

abstraction of reality

Why Other Options Are Wrong:

someone held in high esteem

This refers to a person admired as a role model, unrelated to the concept of a model used in analysis or decision-making.

independent variable

An independent variable is a factor manipulated in experiments, not a model itself.

real-world scenario

A real-world scenario is the actual situation, while a model is a simplified representation of such a situation.

dependent variable

A dependent variable is an outcome measured in an experiment, not the abstraction or representation of a system.


6.

With regards to suppliers, lean systems typically require:

  • Delivery of large lots at frequent intervals

  • Buyer inspection of goods and materials

  • Multiple sources from which to purchase

  • Long-term relationships and commitments

Explanation

Explanation:

Lean systems emphasize reliable, consistent supply with minimal inventory. This requires close collaboration and trust between buyer and supplier, enabling frequent small deliveries and mutual quality assurance without extensive inspections. Building long-term partnerships ensures stability and allows continuous improvement.

Correct Answer:

Long-term relationships and commitments

Why Other Options Are Wrong:

Delivery of large lots at frequent intervals

Lean favors small, frequent deliveries to reduce inventory and support just-in-time production, not large lots.

Buyer inspection of goods and materials

Lean aims for suppliers to provide defect-free goods consistently so that incoming inspection is unnecessary.

Multiple sources from which to purchase

Rather than multiple suppliers, lean encourages fewer trusted suppliers to build strong partnerships and improve coordination.


7.

Which customer relationship concept emphasizes the relationship between the company, the competition, and the customer?

  • Tactical strategy
  • Strategic triangle
  • Strategic relationship
  • Liaison concept

Explanation

Explanation
The concept that focuses on the relationship between the company, its competitors, and its customers is the strategic triangle. This model, developed by Kenichi Ohmae, highlights that a company’s success depends on balancing these three elements. The company must understand customer needs, anticipate competitor actions, and create strategies that align resources to deliver superior value and maintain a competitive edge.
Correct Answer Is:
Strategic triangle
8.

If a work center has no empty kanban containers, the workers at the work center should do which of the following?

  • Continue to produce as much inventory as they can

  • Produce enough inventory to meet the following day's demand

  • Produce enough inventory to satisfy the master production schedule

  • Stop production

Explanation

Explanation:

A kanban system is a pull method where production is triggered only when there is a signal of need, such as an empty kanban container. If no containers are available, it indicates no demand from the next process. Continuing to produce would create excess inventory, which lean seeks to avoid.

Correct Answer:

Stop production

Why Other Options Are Wrong:

Continue to produce as much inventory as they can

This would create overproduction and excess inventory, contradicting lean principles.

Produce enough inventory to meet the following day's demand

Forecast-based production ignores the pull signal and risks overproduction.

Produce enough inventory to satisfy the master production schedule

The master schedule is not the immediate trigger in a kanban system; production depends on actual downstream demand.


9.

For production control, lean pull systems are best suited for:

  • Repetitive manufacturing

  • Job shop production

  • Semi-repetitive batch manufacturing

  • Unpredictable demand

Explanation

Explanation:

A pull system depends on a stable, predictable workflow where demand is relatively constant, making it ideal for environments with repetitive production of standardized products. Job shops or operations with highly unpredictable demand lack the steady demand signals needed for an effective pull system.

Correct Answer:

Repetitive manufacturing

Why Other Options Are Wrong:

Job shop production

Job shops involve custom work with variable demand, which makes a pull system difficult to manage.

Semi-repetitive batch manufacturing

While more predictable than job shops, batch operations still experience more variability than is optimal for lean pull systems.

Unpredictable demand

Lean pull requires consistent demand; unpredictable demand disrupts the system and can lead to stockouts or excess inventory.


10.

What is evident when a company does something especially well in comparison to its competitors?

  • Strategic liaisons
  • Core capabilities
  • Urban location
  • Competitive objectives

Explanation

Explanation
When a company performs an activity significantly better than its competitors, it demonstrates its core capabilities. These are the unique strengths, skills, technologies, or processes that give a business a competitive advantage. Core capabilities enable a company to deliver superior value, innovate efficiently, and maintain a strong market position. They are often the foundation for long-term success and strategic differentiation.
Correct Answer Is:
Core capabilities

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