C215 Operations Management
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Free C215 Operations Management Questions
Which of the following is related to preparing equipment for new production?
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Pull system
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Quality at the source
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Employee safety
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Setup cost
Explanation
Correct Answer:
D. Setup cost.
Explanation:
Setup cost is related to preparing equipment for new production. It includes the costs involved in changing over machines, adjusting equipment, installing tools, and making preparations needed before starting a new production run.
What is the main purpose of supply chain management?
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Conducting and integrating the flow of goods and services.
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Providing customer satisfaction.
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Enhancing the quality of a product or service.
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Increasing productivity levels.
Explanation
Correct Answer:
A. Conducting and integrating the flow of goods and services.
Explanation:
The main purpose of supply chain management is to conduct and integrate the flow of goods and services from suppliers to customers. It involves coordinating activities such as sourcing, production, transportation, and distribution to ensure products and services move efficiently through the supply chain.
A soft drink bottling plant has set up a new line for bottling one of its energy drinks. The line process manager precisely samples the process to ensure that bottles are not being overfilled or underfilled. Which quality management tool should the line process manager use in this sampling process?
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Cause-and-effect diagram
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Check sheet
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Control chart
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Scatter diagram
Explanation
Correct Answer
C. Control chart
Explanation
A control chart is used to monitor process performance over time by plotting sample measurements against established control limits. It helps determine whether a process, such as bottle filling, is operating consistently or if corrective action is needed when measurements fall outside acceptable limits.
Typical differences between goods and services do not include
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cost per unit
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uniformity of outputs
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timing of production and consumption
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customer interaction
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knowledge content
Explanation
Explanation:
Goods and services differ in several key ways: goods are tangible, typically have uniform outputs, and can be produced before consumption, while services are often produced and consumed simultaneously, involve more customer interaction, and can vary widely. Cost per unit, however, is not an inherent difference between goods and services because both can vary widely in cost depending on the industry, quality, and scale.
Correct Answer:
cost per unit
Why Other Options Are Wrong:
uniformity of outputs
Goods are usually more uniform, while services often vary, making this a clear difference.
timing of production and consumption
Goods can be produced in advance, whereas services are typically produced and consumed simultaneously, which is a key distinction.
customer interaction
Services generally require more direct customer interaction than goods, so this is a typical difference.
knowledge content
Services often rely on higher knowledge content, such as in healthcare or consulting, compared to many goods, making this a distinguishing factor.
What is the purpose of the Six Sigma Quality approach?
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To analyze the causes of product defects
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To improve employee education processes
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To promote the six most common leadership objectives
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To break down communication barriers
Explanation
The purpose of the Six Sigma Quality approach is to analyze and eliminate the causes of product defects and process variability. Six Sigma uses data-driven methods and statistical tools to improve quality and efficiency by minimizing errors. Its main goal is to achieve near-perfect performance—no more than 3.4 defects per million opportunities—ensuring consistency, customer satisfaction, and process excellence across an organization.
Correct Answer Is:
To analyze the causes of product defects
Which wastage element represents the idle time that takes place when certain related events do not happen simultaneously?
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Waiting
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Defects
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Unutilized talent
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Motion
Explanation
Correct Answer:
A. Waiting.
Explanation:
Waiting is the waste element that represents idle time caused when related activities or events do not occur at the same time. In operations management, waiting waste occurs when workers, machines, or materials are delayed due to process interruptions, scheduling issues, or lack of coordination.
A model is a(n) _____.
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abstraction of reality
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someone held in high esteem
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independent variable
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real-world scenario
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dependent variable
Explanation
Explanation:
In operations management and decision-making, a model is a simplified representation of a real system or process. It is not the actual reality but an abstraction that captures the essential features to help analyze, predict, or understand complex situations.
Correct Answer:
abstraction of reality
Why Other Options Are Wrong:
someone held in high esteem
This refers to a person admired as a role model, unrelated to the concept of a model used in analysis or decision-making.
independent variable
An independent variable is a factor manipulated in experiments, not a model itself.
real-world scenario
A real-world scenario is the actual situation, while a model is a simplified representation of such a situation.
dependent variable
A dependent variable is an outcome measured in an experiment, not the abstraction or representation of a system.
The contemporary operations themes signify that:
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More emphasis should be placed on manufacturing than on service industries
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Every operation should be externally directed to meet the customers' requirements
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Operations decisions should precede decisions in other functions in an organization
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To be competitive, strategies for operations should exclude broader supply chain issues
Explanation
Explanation:
Modern operations management emphasizes customer focus as a core theme. Contemporary approaches recognize that operations must be driven by external requirements, primarily customer needs and expectations, to maintain competitiveness. This means designing processes, quality standards, and supply chains around what customers value, rather than focusing solely on internal efficiencies or prioritizing manufacturing over services.
Correct Answer:
Every operation should be externally directed to meet the customers' requirements
Why Other Options Are Wrong:
More emphasis should be placed on manufacturing than on service industries
Contemporary operations management treats both manufacturing and service sectors as equally important. In fact, the growth of the service industry has increased the need to apply operations principles across all types of organizations, not just manufacturing.
Operations decisions should precede decisions in other functions in an organization
Operations decisions are interdependent with marketing, finance, and other functions. Successful organizations coordinate these decisions simultaneously rather than imposing a strict sequence where operations must always come first.
To be competitive, strategies for operations should exclude broader supply chain issues
Modern operations management integrates supply chain considerations as an essential component of competitiveness. Excluding broader supply chain issues would weaken an organization’s ability to deliver value efficiently and reliably.
Quality Function Deployment:
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Links customer requirements to technical specifications
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Eliminates customer attributes
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Depends only on engineering characteristics
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Assumes that interactions between engineering characteristics are unimportant
Explanation
Explanation:
Quality Function Deployment (QFD) is a structured method for translating customer requirements into detailed engineering and technical specifications. Often visualized through the “House of Quality,” QFD ensures that the voice of the customer directly informs design decisions. It does not ignore customer attributes or engineering interactions; rather, it integrates them to produce products that truly meet customer needs.
Correct Answer:
Links customer requirements to technical specifications
Why Other Options Are Wrong:
Eliminates customer attributes
QFD is specifically designed to capture and prioritize customer attributes, so eliminating them contradicts its purpose.
Depends only on engineering characteristics
While engineering factors are important, QFD balances them with customer requirements; it is not solely engineering-driven.
Assumes that interactions between engineering characteristics are unimportant
QFD explicitly analyzes and manages these interactions to ensure the final design meets all functional needs, so this statement is false.
What is a measure of the inventory management objectives of providing a desired level of customer service?
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Percentage increase in scrap rate
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Percentage increase in time items shipped on schedule
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Percentage increase in machine idle time
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Percentage increase in inventory investment
Explanation
Correct Answer:
B. Percentage increase in time items shipped on schedule.
Explanation:
The objective of inventory management is to maintain enough inventory to meet customer demand and provide reliable service. The percentage increase in time items shipped on schedule measures how effectively an organization fulfills customer orders on time and maintains the desired level of customer service.
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