Introduction to Communication: Connecting with Others (D268)
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Free Introduction to Communication: Connecting with Others (D268) Questions
In the bargaining stage, what should Jenna have been willing to do to work towards a resolution with Raymond
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Avoid discussing needs and solutions
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Listen to suggestions and understand concerns
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Refuse to find common ground
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Dismiss Raymond's concerns
Explanation
Correct Answer B. Listen to suggestions and understand concerns
Explanation:
In the bargaining stage, effective negotiation requires listening to the other party’s suggestions and understanding their concerns. This allows for collaborative problem-solving and helps in identifying mutually beneficial solutions.
Why other options are wrong:
A. Avoid discussing needs and solutions: Avoiding discussions about needs and solutions prevents progress in negotiation and ensures no resolution is reached.
C. Refuse to find common ground: Refusing to find common ground increases tension and diminishes the likelihood of resolving the conflict effectively.
D. Dismiss Raymond's concerns: Dismissing concerns is counterproductive, as it invalidates the other party’s perspective and derails the negotiation process.
What is the 'channel' in the communication process
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The feedback or response to the message
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The effect of the communication on the receiver
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The content or information shared between the sender and receiver
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The medium or means through which the message is conveyed
Explanation
Correct Answer D. The medium or means through which the message is conveyed
Explanation:
The channel is the pathway or medium through which the message travels from the sender to the receiver. It could be verbal (spoken words), written (letters or emails), or nonverbal (gestures, body language).
Why other options are wrong:
A. The feedback or response to the message: Feedback is a separate stage in the communication process where the receiver responds to the sender's message, not the channel.
B. The effect of the communication on the receiver: This refers to the impact or outcome of the communication, not the channel through which the message is sent.
C. The content or information shared between the sender and receiver: This is the message, not the channel. The channel is the means by which the message is transmitted.
Which of the following best describes non-verbal communication and its components
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Written messages and emails
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Vocal tone and pitch
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Body language, gestures, and facial expressions
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Public speaking and presentations
Explanation
Correct Answer C. Body language, gestures, and facial expressions
Explanation:
Non-verbal communication involves conveying messages without words, using body language, gestures, facial expressions, and even eye contact. These components help supplement or clarify verbal communication.
Why other options are wrong:
A. Written messages and emails: These are forms of verbal communication, not non-verbal.
B. Vocal tone and pitch: While related to communication, vocal characteristics are considered part of paralinguistics, not purely non-verbal.
D. Public speaking and presentations: These include both verbal and non-verbal elements, but are not solely non-verbal communication.
Listening to others to build personal connections
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Bridging style
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Biased language
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Impromptu speech
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Implication
Explanation
Correct Answer A. Bridging style
Explanation:
Bridging style involves active listening and engaging with others to foster connections, build trust, and create meaningful relationships.
Why other options are wrong:
B. Biased language: This refers to words or phrases showing prejudice and does not involve listening or relationship-building.
C. Impromptu speech: This is delivering a speech without preparation and isn’t focused on listening or connections.
D. Implication: Implication refers to something suggested but not stated directly, unrelated to listening or connection-building.
Which of the following best describes the essential elements involved in the communication process
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Sender, message, receiver, and feedback
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Symbols, context, and interpretation
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Noise, encoding, and decoding
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Medium, audience, and purpose
Explanation
Correct Answer A. Sender, message, receiver, and feedback
Explanation:
These are the core elements of the communication process. The sender creates and sends a message, which is transmitted to the receiver via a channel, and feedback from the receiver helps confirm understanding.
Why other options are wrong:
B. Symbols, context, and interpretation:
While symbols and context play a role in communication, they are not the core elements of the process. Interpretation is part of decoding, but it doesn't encompass the full process.
C. Noise, encoding, and decoding:
These are important factors in communication but are not the essential elements. Noise affects communication, while encoding and decoding are steps within the process, not the framework itself.
D. Medium, audience, and purpose:
These elements are related to the context and strategy of communication rather than its core process. They describe factors influencing communication but not the mechanics of how it happens.
What file format is required for uploading a narrated PowerPoint
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.PDF
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.PPTX
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.DOCX
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.TXT
Explanation
Correct Answer B. PPTX
Explanation:
The .PPTX format is specifically designed for PowerPoint presentations, including features like narration, animations, and transitions, making it the required file format for uploading a narrated presentation.
Why other options are wrong:
A. PDF: PDFs are static documents and do not support narration or animations in PowerPoint presentations.
C. DOCX: This format is for word processing documents, not presentations.
D. TXT: Text files are plain and do not support PowerPoint functionalities like narration or slides.
What impact does criminal activity have on the community according to the text
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It has no significant impact on the community
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It leads to increased tourism and business opportunities
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It encourages more community gatherings and events
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It causes fear and anxiety, impacting health and living standards
Explanation
Correct Answer D. It causes fear and anxiety, impacting health and living standards
Explanation:
Criminal activity negatively affects the community by creating an atmosphere of fear and anxiety. This not only impacts mental health but also diminishes the overall quality of life, affecting residents’ sense of security and well-being.
Why other options are wrong:
A. It has no significant impact on the community: Crime has a profound effect on communities, contrary to this statement.
B. It leads to increased tourism and business opportunities: Criminal activity discourages tourism and drives away businesses, rather than fostering growth.
C. It encourages more community gatherings and events: Crime often reduces community interaction as people may feel unsafe, not the opposite.
Historical context helps readers understand a text by providing
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a central idea.
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personal opinions.
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background information.
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A supporting argument.
Explanation
Correct Answer C. background information
Explanation:
Historical context provides readers with background information about the time period, events, culture, or circumstances in which a text was created. This enhances understanding of the text's significance, themes, and meaning.
Why other options are wrong:
A. A central idea: Historical context supports understanding but does not directly provide the central idea, which comes from the text itself.
B. Personal opinions: Historical context is factual and does not include personal opinions.
D. A supporting argument: While historical context may support arguments, its primary purpose is to offer background information.
Which of the following best describes the primary focus of Aristotle's communication model
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The interaction between sender and receiver
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The effectiveness of the message based on audience perception
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The use of non-verbal cues in communication
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The technological mediums used for communication
Explanation
Correct Answer B. The effectiveness of the message based on audience perception
Explanation:
Aristotle's communication model emphasizes the speaker's ability to craft a message that resonates effectively with the audience. It focuses on the art of persuasion and how the message aligns with the audience's emotions, values, and beliefs.
Why other options are wrong:
A. The interaction between sender and receiver: While interaction is a key element in communication, Aristotle's model focuses more on the impact of the message rather than interaction.
C. The use of non-verbal cues in communication: Aristotle's model primarily deals with verbal and rhetorical communication, not non-verbal cues.
D. The technological mediums used for communication: Aristotle's model predates technological advancements and is centered around human interaction rather than technological mediums.
When an individual's expectations do not match what they are told
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Emotions
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Mismatched expectations
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Groupthink
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Unhealthy competition
Explanation
Correct Answer B. Mismatched expectations
Explanation:
Mismatched expectations occur when an individual's assumptions or hopes differ from the information or reality presented, leading to confusion or disappointment.
Why other options are wrong:
A. Emotions: While emotions might result from mismatched expectations, this term doesn't directly describe the misalignment itself.
C. Groupthink: Groupthink refers to a collective decision-making flaw, not individual mismatched expectations.
D. Unhealthy competition: Unhealthy competition relates to rivalry, not the mismatch between expectations and reality.
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