Collaborative Leadership (D510)

Collaborative Leadership (D510)

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Free Collaborative Leadership (D510) Questions

1.

Josh is a new-product project manager for a retail company. Recently, the team has exhibited a high degree of conflict over who will control the group and how decisions will be made. Which stage of development is the team in?

  • Adjourning

  • Performing

  • Storming

  • Forming

  • Norming

Explanation

Correct Answer

C. Storming

Explanation

The storming stage is characterized by conflict and competition as team members struggle for control, influence, and decision-making power. During this stage, there may be disagreements about roles, leadership, and how decisions should be made. Team members may challenge each other’s ideas and approaches, which can lead to tension. However, this stage is necessary for the team to move forward and resolve differences, allowing them to reach a more collaborative and effective working relationship.

Why other options are wrong

A. Adjourning

The adjourning stage occurs at the end of the team’s work, after goals have been achieved. The conflict described is not reflective of the end of the team’s work but of challenges that arise earlier in development.

B. Performing


In the performing stage, the team is working efficiently with minimal conflict. The team has already moved past struggles for control and is focused on achieving its goals. The scenario describes conflict, which is typical of the storming stage.

D. Forming


The forming stage is when the team is just beginning to come together and individuals are getting to know each other. While some early uncertainty may exist, the high degree of conflict described is not typical of this stage.

E. Norming


In the norming stage, team members start to resolve conflicts and establish norms for working together. The conflict described in the scenario suggests the team has not yet reached the norming stage, where cooperation and alignment on goals begin to take shape.


2.

Explain how open communication can impact the dynamics of a team. What are some potential outcomes of fostering this type of communication?

  • It can lead to increased competition among team members.

  • It can create a more cohesive team environment, leading to enhanced collaboration and innovation.

  • It may result in more conflicts due to differing opinions.

  • It primarily benefits only the team leader.

Explanation

Correct Answer

B. It can create a more cohesive team environment, leading to enhanced collaboration and innovation.

Explanation

Open communication within a team encourages transparency and honesty, allowing team members to freely share ideas, concerns, and feedback. This creates a more inclusive and cohesive team environment where collaboration flourishes. As team members feel heard and understood, they are more likely to engage in innovative problem-solving and contribute to the team’s success. Open communication promotes trust, reduces misunderstandings, and strengthens relationships, ultimately improving team dynamics and overall performance.

Why other options are wrong

A. It can lead to increased competition among team members.

While competition can be a result in some environments, open communication tends to reduce unhealthy competition by encouraging collaboration and knowledge sharing. In fact, fostering a transparent and communicative environment usually promotes teamwork over rivalry.

C. It may result in more conflicts due to differing opinions.

Open communication may surface differing opinions, but it does not necessarily lead to conflict. In a well-managed team, differing opinions can be addressed constructively, leading to growth and better decision-making. Conflict can be resolved through open dialogue, and the team can use differing viewpoints to create stronger, more informed solutions.

D. It primarily benefits only the team leader.

Open communication benefits the entire team, not just the leader. It helps all members feel more engaged, valued, and informed, which enhances their ability to contribute to the team's goals and strengthens team cohesion.


3.

What is one key benefit of recognizing and rewarding collaborative behavior in a professional environment?

  • It decreases competition among employees.

  • It encourages teamwork and reinforces positive contributions.

  • It eliminates the need for leadership.

  • It focuses solely on individual achievements.

Explanation

Correct Answer

B. It encourages teamwork and reinforces positive contributions.

Explanation

Recognizing and rewarding collaborative behavior fosters a positive team environment by encouraging teamwork and cooperation. When team members are acknowledged for their contributions to the group's success, it reinforces the value of working together. This not only boosts morale but also motivates others to engage in collaborative efforts, leading to a more cohesive and effective team dynamic.

Why other options are wrong

A. It decreases competition among employees.

While recognition of collaborative behavior may reduce unhealthy competition, it does not necessarily eliminate all forms of competition. Healthy competition can still exist in a team environment, provided it does not undermine collaboration.

C. It eliminates the need for leadership.

Recognition of collaborative behavior does not eliminate the need for leadership. Leaders are still essential for guiding the team, setting goals, and ensuring alignment. Recognizing collaborative behavior complements leadership by promoting a supportive and inclusive team culture.

D. It focuses solely on individual achievements.

Rewarding collaborative behavior highlights the importance of working together, not individual achievements. While individual accomplishments are valuable, recognizing teamwork reinforces collective success and encourages team-oriented efforts.


4.

Explain how rules of engagement contribute to team efficiency and clarity in interactions.

  • They provide a framework for decision-making processes.

  • They eliminate the need for feedback among team members.

  • They ensure that all team members understand their roles and responsibilities.

  • They create a competitive atmosphere among team members.

Explanation

Correct Answer

C. They ensure that all team members understand their roles and responsibilities.

Explanation

Rules of engagement provide a clear set of guidelines for how team members should interact and collaborate. By establishing these rules, teams ensure that each member understands their role, responsibilities, and the expectations for communication and behavior. This clarity minimizes confusion, reduces misunderstandings, and improves overall team efficiency, as everyone knows what is expected of them and how to engage with others effectively.

Why other options are wrong

A. They provide a framework for decision-making processes.

While rules of engagement may influence how decisions are made in terms of communication and collaboration, their primary purpose is not to provide a framework for decision-making. Rather, they focus on the interpersonal dynamics and behaviors that support effective teamwork.

B. They eliminate the need for feedback among team members.


Rules of engagement do not eliminate the need for feedback. In fact, they may encourage constructive feedback to ensure effective communication and continuous improvement within the team. Feedback remains an essential part of a productive team environment.

D. They create a competitive atmosphere among team members.


Rules of engagement are meant to foster cooperation and clear communication, not competition. Creating a competitive atmosphere can lead to conflicts and undermine teamwork. The goal of rules of engagement is to promote collaboration and mutual respect among team members.


5.

Explain why team cohesion is essential for achieving common goals in a professional environment.

  •  It allows for individual recognition over group success.

  • It fosters competition among team members.

  • It enhances communication and collaboration, leading to improved performance.

  • It minimizes the need for leadership within the team.

Explanation

Correct Answer

C. It enhances communication and collaboration, leading to improved performance.

Explanation

Team cohesion is essential for achieving common goals because it fosters a sense of unity and collaboration. When team members are cohesive, they communicate more effectively, share ideas openly, and work together towards shared objectives. This collaborative environment enhances problem-solving, increases trust, and leads to higher productivity, all of which contribute to the overall success of the team in achieving its goals.

Why other options are wrong

A. It allows for individual recognition over group success.

While individual recognition can be important, team cohesion focuses on collective achievement and the success of the group. Focusing on individual recognition over group success can undermine team unity and reduce collaboration.

B. It fosters competition among team members.

While healthy competition can be motivating, excessive competition can negatively impact team cohesion by creating divisions and hindering collaboration. Cohesion thrives on cooperation, not rivalry.

D. It minimizes the need for leadership within the team.

Cohesion does not eliminate the need for leadership; rather, it supports leadership by enabling leaders to guide the team more effectively. Strong cohesion ensures that the team works together seamlessly under the direction of a leader, but leadership remains crucial for maintaining direction and focus.


6.

What are the primary benefits of implementing feedback mechanisms within a team?

  • They reduce the need for meetings.

  • They improve performance, foster communication, and enhance team relationships.

  • They eliminate conflicts among team members.

  • They ensure that all team members are equally skilled.

Explanation

Correct Answer

B. They improve performance, foster communication, and enhance team relationships.

Explanation

Feedback mechanisms are essential for improving performance by providing constructive insights into individual and team behaviors. These mechanisms foster communication by ensuring that team members can give and receive feedback regularly. This promotes transparency, understanding, and continuous improvement. Furthermore, feedback helps strengthen team relationships by encouraging openness, mutual respect, and collaboration, leading to a more cohesive and high-performing team.

Why other options are wrong

A. They reduce the need for meetings.

While feedback can improve efficiency, it does not necessarily reduce the need for meetings. In fact, feedback often occurs during or after meetings, ensuring that team members are aligned on the discussion outcomes. Meetings are still important for decision-making, planning, and collaboration, even with feedback in place.

C. They eliminate conflicts among team members.

This is incorrect because feedback mechanisms do not eliminate conflicts, but they can help manage and resolve them by addressing misunderstandings and misalignments early. Constructive feedback encourages a healthy discussion, which may reduce tensions, but it cannot guarantee the complete elimination of conflict within a team.

D. They ensure that all team members are equally skilled.

This is incorrect because feedback mechanisms help individuals improve, but they do not necessarily ensure that everyone becomes equally skilled. Skill development depends on various factors, including personal effort, training, and experience. Feedback can provide insights into areas for improvement, but skill development is an ongoing process.


7.

What is one key strategy mentioned for establishing a motivating atmosphere in teams?

  • Implementing strict deadlines

  • Recognizing collaborative efforts

  • Limiting team interactions

  • Encouraging competition among team members

Explanation

Correct Answer

B. Recognizing collaborative efforts

Explanation

Recognizing collaborative efforts is a key strategy for establishing a motivating atmosphere in teams. Acknowledging and appreciating team members' contributions fosters a sense of accomplishment, encourages continuous effort, and strengthens teamwork. When individuals feel valued for their collaborative contributions, they are more likely to remain engaged and motivated to contribute further to the team's success. Positive reinforcement in the form of recognition can lead to improved team morale and productivity.

Why other options are wrong

A. Implementing strict deadlines

While deadlines are important for driving progress, focusing solely on strict deadlines without recognizing the efforts behind the work can create stress and hinder collaboration. A motivating atmosphere is best achieved when the team feels supported and valued, rather than pressured by constant deadlines.

C. Limiting team interactions

Limiting team interactions may have the opposite effect of what is needed for motivation. Open communication and collaboration are crucial for building relationships, enhancing creativity, and ensuring that team members feel engaged and motivated. Reducing interactions could isolate team members and decrease overall motivation.

D. Encouraging competition among team members

Encouraging excessive competition can undermine collaboration and create an environment of distrust. While healthy competition can drive performance, when it is overemphasized, it may lead to individuals working in silos rather than collaborating effectively. A motivating atmosphere thrives on teamwork, not constant competition.


8.

Explain how the purpose stage contributes to the overall effectiveness of a team.

  • It allows team members to bond and build trust.

  • It helps clarify the team's mission and align efforts.

  • It focuses on resolving conflicts among team members.

  • It emphasizes the importance of leadership in decision-making.

Explanation

Correct Answer

B. It helps clarify the team's mission and align efforts.

Explanation

The purpose stage is critical for defining the team's mission, goals, and objectives. This stage sets a clear direction for all team members, ensuring that everyone understands the team's purpose and how their individual contributions align with the larger objectives. Clarifying the mission fosters a sense of purpose, helping team members focus their efforts on common goals and work together more effectively toward achieving them.

Why other options are wrong

A. It allows team members to bond and build trust.

While bonding and trust-building are important for team development, the purpose stage primarily focuses on clarifying the team's mission and goals. Trust and bonding typically occur during later stages of team development, such as the forming and storming stages.

C. It focuses on resolving conflicts among team members.

Resolving conflicts is not the main focus of the purpose stage. Conflicts may arise in later stages of team development, such as the storming stage, and need to be addressed with effective communication and conflict-resolution strategies.

D. It emphasizes the importance of leadership in decision-making.

While leadership is important throughout the team development process, the purpose stage is more about aligning the team on common goals and clarifying the mission. Leadership is integral in guiding the team, but the focus in this stage is on ensuring the team is aligned and understands the larger purpose, not just on leadership decisions.


9.

What is one key advantage of having all team members actively participate in a collaborative environment?

  • It reduces the time needed for decision-making.

  • It ensures that all team members are equally skilled.

  • It allows for diverse perspectives, skills, and ideas.

  • It minimizes the need for leadership roles.

Explanation

Correct Answer

C. It allows for diverse perspectives, skills, and ideas.

Explanation

Active participation from all team members in a collaborative environment encourages the sharing of diverse perspectives, skills, and ideas, which enhances creativity, problem-solving, and innovation. When everyone contributes, the team can consider a wider range of solutions and approaches, ultimately leading to better decision-making and more effective outcomes. This diversity enriches the team's ability to address challenges and perform at a higher level.

Why other options are wrong

A. It reduces the time needed for decision-making.

This is incorrect because while collaboration can lead to better decisions, it doesn't always reduce decision-making time. In fact, gathering input from everyone may take more time initially. However, the quality of decisions is improved, which is more valuable in the long run.

B. It ensures that all team members are equally skilled.

This is incorrect because collaboration does not guarantee that all team members have the same level of skill. However, it allows individuals with different skill sets to complement each other, leading to more effective teamwork.

D. It minimizes the need for leadership roles.

This is incorrect because leadership is still crucial in guiding the team and ensuring effective collaboration. While collaboration encourages input from everyone, a leader is necessary to manage the team's progress and ensure alignment with goals.


10.

Explain how managed conflict can contribute to team dynamics and relationships.

  • It creates a hostile environment that fosters competition.

  • It helps teams to avoid discussing sensitive topics.

  • It encourages open dialogue and leads to better solutions.

  • It focuses solely on individual performance rather than teamwork.

Explanation

Correct Answer

C. It encourages open dialogue and leads to better solutions.

Explanation

Managed conflict plays a crucial role in team dynamics because it fosters healthy, productive discussions. When conflicts are addressed constructively, they provide opportunities for team members to voice differing opinions, which can lead to better decision-making and innovative solutions. Managed conflict ensures that disagreements do not escalate into personal issues but rather encourage collaboration and deeper understanding. It helps teams navigate difficult situations in a way that strengthens relationships and enhances performance.

Why other options are wrong

A. It creates a hostile environment that fosters competition.

Managed conflict, when handled properly, does not create a hostile environment. Instead, it promotes understanding and problem-solving. If conflict leads to hostility, it is being poorly managed.

B. It helps teams to avoid discussing sensitive topics.


Managed conflict encourages the discussion of sensitive topics, not avoidance. By addressing conflicts and concerns, teams can reach resolutions and improve their working relationships.

D. It focuses solely on individual performance rather than teamwork.


Managed conflict is about improving teamwork, not individual performance. It focuses on collective problem-solving, communication, and finding solutions that benefit the team as a whole.


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MHA 5220 D510: Collaborative Leadership

1. Introduction to Collaborative Leadership

Definition of Collaborative Leadership

Collaborative leadership is a leadership style that emphasizes shared decision-making, inclusiveness, and team-based approaches to problem-solving. It focuses on fostering cooperation among diverse stakeholders, including healthcare professionals, patients, and their families, to achieve common goals. In healthcare, collaborative leadership is essential for improving patient care, ensuring effective communication, and promoting team cohesion.

Importance of Collaborative Leadership in Healthcare

Collaborative leadership in healthcare is crucial because healthcare delivery often involves a team of professionals with different expertise, such as doctors, nurses, therapists, and administrators. Leaders who adopt a collaborative style help integrate these diverse perspectives, ensuring that decisions made reflect a comprehensive view of patient needs and care options. Collaborative leadership can also enhance organizational efficiency, improve patient satisfaction, and reduce burnout among healthcare workers by promoting a supportive, shared approach to problem-solving.

Key Characteristics of Collaborative Leaders

  • Empathy: Collaborative leaders understand and acknowledge the concerns and perspectives of others.
     
  • Communication Skills: They excel in open, transparent communication, ensuring everyone is heard.
     
  • Adaptability: These leaders are flexible and willing to adjust their approach to fit the team’s needs and the situation.
     
  • Trustworthiness: Collaborative leaders build and maintain trust within their teams, fostering an environment of openness and cooperation.
     
  • Visionary: They align the team around a shared vision and purpose, ensuring that everyone works toward common objectives.
     

2. Foundations of Collaborative Leadership in Healthcare

Theories and Models of Collaborative Leadership

Several models and theories guide collaborative leadership in healthcare, including:

  • Transformational Leadership: This model focuses on inspiring and motivating team members to achieve higher levels of performance and engagement through a shared vision and supportive environment.
     
  • Servant Leadership: This approach emphasizes leaders serving the needs of their team, empowering them, and ensuring their personal and professional growth.
     
  • Distributed Leadership: In this model, leadership responsibilities are shared across the team, with each member taking leadership roles based on their expertise and the situation at hand.
     
  • Shared Leadership: Focuses on shared responsibility for decision-making and leadership within a team, where each member’s contributions are valued and incorporated into the team’s goals.
     

Benefits of Collaborative Leadership in Healthcare Settings

  • Improved Patient Outcomes: By involving a range of healthcare professionals in decision-making, teams can create more holistic, patient-centered care plans.
     
  • Enhanced Team Morale: Collaborative leadership helps prevent burnout by fostering a supportive, inclusive environment where team members feel valued and heard.
     
  • Innovation and Problem-Solving: A collaborative environment encourages creative problem-solving and innovation, as team members bring diverse perspectives to the table.
     
  • Increased Efficiency: Effective collaboration leads to more streamlined processes, better coordination, and reduced redundancies.
     

The Role of Trust in Collaborative Leadership

Trust is a foundational element in collaborative leadership. In healthcare, trust between team members ensures that information is shared openly, decisions are made collaboratively, and roles and responsibilities are respected. Leaders must build trust by being transparent, reliable, and respectful, demonstrating integrity in all interactions.

3. Building and Leading Effective Teams

Characteristics of High-Performing Teams

High-performing teams in healthcare exhibit the following characteristics:

  • Clear Goals: All team members understand the team’s objectives and work towards common goals.
     
  • Role Clarity: Each member understands their responsibilities and how they contribute to the team’s success.
     
  • Collaboration: Members actively engage with each other, sharing information and resources to achieve common goals.
     
  • Mutual Respect: Team members value each other’s expertise and perspectives, fostering a positive work environment.
     
  • Accountability: Each member takes responsibility for their contributions to the team’s success.
     

Strategies for Building Collaborative Teams

  • Encourage Open Communication: Leaders should foster an environment where team members feel comfortable sharing ideas, feedback, and concerns.
     
  • Promote Teamwork: Encourage cross-disciplinary collaboration and provide opportunities for team-building activities.
     
  • Clarify Roles and Expectations: Clearly define roles, responsibilities, and expectations for each team member to prevent misunderstandings.
     
  • Provide Support and Resources: Ensure that team members have the tools, training, and resources they need to succeed in their roles.
     
  • Celebrate Successes: Acknowledge and celebrate the team’s achievements to maintain motivation and morale.
     

Conflict Resolution in Collaborative Teams

Even in high-functioning teams, conflicts may arise due to differences in opinions, goals, or working styles. Collaborative leaders can resolve conflicts by:

  • Facilitating Open Dialogue: Allowing team members to express their concerns and feelings in a respectful environment.
     
  • Encouraging Compromise: Guiding the team toward solutions that address the concerns of all parties involved.
     
  • Seeking Win-Win Solutions: Aiming for outcomes that satisfy all team members’ needs, fostering a cooperative atmosphere.

4. Communication and Collaboration Skills

Effective Communication in Healthcare Leadership

Effective communication is a cornerstone of collaborative leadership. Leaders must communicate clearly, listen actively, and ensure that all voices are heard. In healthcare, communication goes beyond verbal exchanges; it includes non-verbal cues, written documentation, and digital communication channels. Leaders must ensure that information is accurate, timely, and accessible to everyone involved in the care process.

Promoting Open Dialogue and Inclusivity

Collaborative leaders promote open dialogue by creating an environment where team members feel valued and heard. This involves:

  • Encouraging active listening: Ensuring that team members listen attentively to each other’s perspectives.
     
  • Being receptive to feedback: Accepting feedback from all levels of the team to improve processes and decision-making.
     
  • Fostering inclusivity: Ensuring that all voices, regardless of rank or role, are included in discussions and decision-making.
     

Interprofessional Collaboration in Healthcare

Interprofessional collaboration involves healthcare professionals from different disciplines working together to provide comprehensive care to patients. Leaders must encourage this collaboration by:

  • Facilitating cross-disciplinary meetings: Bringing together professionals from different fields to discuss patient care plans.
     
  • Creating collaborative goals: Aligning team goals with patient-centered objectives to ensure that all team members work toward the same outcomes.
     
  • Respecting each professional’s expertise: Recognizing the unique contributions of each discipline and ensuring that all perspectives are valued in decision-making.
     

5. Decision Making and Problem Solving in Collaborative Leadership

Decision-Making Models for Collaborative Leadership

In collaborative leadership, decision-making should be shared and inclusive. Some key decision-making models include:

  • Consensus Decision-Making: In this model, decisions are made collectively, with all team members agreeing on the outcome.
     
  • Delphi Technique: A structured method for gathering expert opinions, often used when team members are geographically dispersed.
     
  • Majority Rule: A decision is made based on the majority of team members, though all voices are still heard and considered.
     

Shared Decision-Making and Patient-Centered Care

In healthcare, shared decision-making refers to a collaborative process where clinicians and patients work together to make decisions about the patient’s care. Collaborative leaders ensure that patient preferences are incorporated into the decision-making process, leading to better patient satisfaction and improved outcomes.

Problem-Solving Techniques in Collaborative Leadership

Problem-solving in collaborative leadership involves gathering input from all team members, considering various perspectives, and finding solutions that work for everyone. Key problem-solving techniques include:

  • Brainstorming: Encouraging team members to propose ideas without judgment, followed by discussion and refinement of solutions.
     
  • Root Cause Analysis: Investigating underlying causes of problems to find long-term solutions.
     
  • SWOT Analysis: Evaluating the strengths, weaknesses, opportunities, and threats related to a problem or initiative.

6. Empowerment and Delegation in Collaborative Leadership

Empowering Team Members in Healthcare

Empowerment involves giving team members the authority, resources, and confidence to make decisions and take initiative. Collaborative leaders empower their teams by:

  • Encouraging autonomy: Allowing team members to make decisions within their scope of work.
     
  • Providing development opportunities: Offering training and professional development to enhance team members’ skills.
     
  • Recognizing achievements: Acknowledging individual and team successes to boost morale and motivation.
     

Delegation and Trust Building in Collaborative Teams

Delegation is a key component of collaborative leadership. Leaders must delegate tasks appropriately, trusting their team members to complete tasks effectively. Effective delegation involves:

  • Matching tasks to skills: Assigning tasks based on the team member’s expertise and capabilities.
     
  • Providing clear instructions: Ensuring that team members understand the tasks and expectations.
     
  • Offering support: Being available for guidance without micromanaging.
     

Leadership vs. Management in Collaborative Settings

While management involves overseeing processes and ensuring tasks are completed, leadership is about inspiring and guiding the team toward shared goals. In collaborative settings, leaders must balance both roles, guiding teams through change and ensuring that resources are efficiently managed.

7. Change Management and Innovation in Collaborative Leadership

Leading Change in Healthcare Through Collaboration

Collaborative leadership is vital for leading change in healthcare, as change often requires collective buy-in from multiple stakeholders. Leaders must facilitate open discussions, address concerns, and ensure that everyone understands the rationale behind changes.

Fostering Innovation in Collaborative Environments

Collaborative leaders encourage innovation by:

  • Creating a safe space for experimentation: Encouraging team members to test new ideas without fear of failure.
     
  • Recognizing innovative contributions: Acknowledging and celebrating new ideas that improve patient care or organizational processes.
     
  • Building cross-disciplinary teams: Bringing together diverse perspectives to solve complex problems.
     

Overcoming Resistance to Change in Collaborative Teams

Resistance to change can be a significant barrier in healthcare settings. Collaborative leaders can overcome this resistance by:

  • Involving team members early: Ensuring that team members are part of the planning and decision-making process.
     
  • Communicating the benefits of change: Clearly explaining the reasons for change and how it will benefit both the team and patients.
     
  • Providing support and training: Ensuring that team members have the resources they need to adapt to new processes.
     

8. Ethics and Collaborative Leadership

Ethical Challenges in Collaborative Leadership

Ethical challenges in healthcare leadership include balancing patient care needs with resource constraints, ensuring equitable treatment for all patients, and maintaining confidentiality. Collaborative leaders must navigate these challenges by fostering open communication and involving all stakeholders in decision-making.

Fostering Ethical Behavior in Collaborative Teams

Collaborative leaders promote ethical behavior by:

  • Modeling ethical behavior: Demonstrating integrity, honesty, and fairness in all interactions.
     
  • Encouraging ethical discussions: Creating opportunities for team members to discuss ethical dilemmas and explore different perspectives.
     
  • Ensuring accountability: Holding all team members accountable for ethical standards in patient care.
     

Ethical Decision Making in Healthcare

Ethical decision-making in healthcare involves balancing patient autonomy with the need for effective care. Leaders must ensure that all team members are trained to make decisions that are both ethical and aligned with the organization’s values and goals.

 

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