D336 Business of IT – Applications
Access The Exact Questions for D336 Business of IT – Applications
💯 100% Pass Rate guaranteed
🗓️ Unlock for 1 Month
Rated 4.8/5 from over 1000+ reviews
- Unlimited Exact Practice Test Questions
- Trusted By 200 Million Students and Professors
Starting from
$30/month
What’s Included:
- Unlock Actual Exam Questions and Answers for D336 Business of IT – Applications on monthly basis
- Well-structured questions covering all topics, accompanied by organized images.
- Learn from mistakes with detailed answer explanations.
- Easy To understand explanations for all students.
Free D336 Business of IT – Applications Questions
1. A user sends a complaint about the slow performance of an application. Which of the following BEST categorizes the user's complaint?
- Incident
- Change request
- Problem
- Alert
Explanation
An incident is defined as an unplanned interruption or reduction in the quality of an IT service. The user's report about slow performance fits this definition, as it impacts the service quality and requires support to restore normal operation. It is a service disruption from the user's perspective.
2. Which of the following options should be eliminated if they do not provide a useful outcome? 1.Process 2.Service 3.Data 4.Action 5.Metric
- 1, 2, 3, and 5
- 1, 2, 3, and 4
- 1, 2, 4, and 5
- All of the options
- 1 and 2
Explanation
In the context of effective service management, processes, services, actions, and metrics should all be designed and implemented with the intent of providing value and useful outcomes. If they do not serve a useful purpose or contribute to meeting goals, they should be eliminated. For instance, a process without a clear outcome, a service that doesn't align with customer needs, or irrelevant actions and metrics that don't lead to improvement should be discarded to ensure efficiency and value creation.
3.
Which of the following is the MOST important for effective incident management?
- Collaboration tools and techniques
- Balanced scorecard review
- Automated pipelines
- A variety of access channels
Explanation
Explanation
Effective incident management depends heavily on timely communication and coordinated action across multiple teams. Collaboration tools and techniques enable incident responders to share information quickly, coordinate tasks, escalate issues appropriately, and resolve incidents faster. While access channels help users report incidents, and automation supports efficiency, they do not replace the need for strong collaboration during incident resolution. Balanced scorecard reviews are related to performance measurement, not real-time incident handling.Correct Answer Is:
Collaboration tools and techniques
4.
Which of the following statements about change authorization is CORRECT?
- Every time a standard change is requested a change authority is assigned
- The technician making an emergency change can authorize such changes
- The change type and model is the basis for assigning the change authority
- Ensuring that changes are authorized after their deployment is done by the change authority
Explanation
Explanation
In ITIL, the level of change authorization depends on the change type and the associated risk, impact, and urgency. Standard changes are pre-authorized, emergency changes follow an expedited authorization path, and normal changes require formal approval. Therefore, the assignment of a change authority is based on the change type and model. Authorization must occur before deployment, not after, and technicians do not self-authorize emergency changes without defined authority.Correct Answer Is:
The change type and model is the basis for assigning the change authority
5.
Which practice guarantees that users have a range of access channels to choose from to report problems?
- Service desk
- Service level management
- Incident management
- Change enablement
Explanation
Explanation
The service desk practice is responsible for providing a single point of contact between users and the service provider. It ensures users can report incidents and issues through multiple access channels such as phone, email, chat, self-service portals, or walk-in support. Incident management focuses on restoring service, service level management focuses on performance targets, and change enablement governs changes rather than user access channels.Correct Answer Is:
Service desk
6. A user is a person who uses [?].
- Products
- Services
- Functionality
- Outputs
Explanation
A user is defined as someone who interacts with or consumes services provided by an organization. Services are designed to meet specific needs and are delivered to users for consumption. While products, functionality, and outputs may be part of the service offering, it is the service itself that the user primarily engages with.
7. _________ is the group of specialized capabilities that allow customer value through the delivery of services.
- Service offering
- Product/service portfolio
- Service level agreement (SLA)
- Service management
Explanation
Service management refers to a set of specialized organizational capabilities that enable value for customers in the form of services. It includes processes, practices, people, and technologies involved in designing, delivering, managing, and improving IT services to meet business needs and customer expectations.
8. What is defined as a change of state that has significance for the management of a service or other configuration item (CI)?
- Incident
- Problem
- Alert
- Event
Explanation
An "Event" refers to a change of state in a service or configuration item (CI) that has significance for its management. Events can be triggered by system monitoring tools, indicating that something has changed or requires attention, such as a service outage or performance issue. These events are essential for tracking and managing the state of services and CIs.
9. Which of the following service value system components is defined as a system or framework used to control and manage activities in an organization?
- Governance
- Service value chain
- Continual improvement
- Guiding principles
- Practices
Explanation
Governance is a system or framework used to control and manage the activities of an organization to ensure that it achieves its objectives and adheres to policies, regulations, and controls. In the context of the Service Value System (SVS), governance plays a crucial role in setting direction, ensuring alignment with business goals, and monitoring performance. It helps ensure that all activities across the service management lifecycle are controlled and managed properly.
10. Which guiding principle recognizes the complexity of a system and seeks to understand the relationships between the various components that make up a service?
- Keep it simple and practical
- Think and work holistically
- Optimize and automate
- Collaborate and promote visibility
Explanation
The "Think and work holistically" guiding principle emphasizes the complexity of a system and the need to understand how the different components of a service interact and relate to each other. It encourages looking at the entire service lifecycle and the connections between practices, services, and systems rather than focusing on isolated parts.
How to Order
1
Select Your Exam
Click on your desired exam to open its dedicated page with resources like practice questions, flashcards, and study guides.Choose what to focus on, Your selected exam is saved for quick access Once you log in.
2
Subscribe
Hit the Subscribe button on the platform. With your subscription, you will enjoy unlimited access to all practice questions and resources for a full 1-month period. After the month has elapsed, you can choose to resubscribe to continue benefiting from our comprehensive exam preparation tools and resources.
3
Pay and unlock the practice Questions
Once your payment is processed, you’ll immediately unlock access to all practice questions tailored to your selected exam for 1 month .