Information Technology Management (C954)
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Free Information Technology Management (C954) Questions
Which pair of items are common intentional online threats?
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Ethics and cost
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Adware and spyware
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Hackers and viruses
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Downtime and uptime
Explanation
Explanation
Correct answer: (C.) Hackers and viruses
Intentional online threats are malicious actions or tools designed to harm systems, steal data, or disrupt operations. Hackers are individuals who deliberately attempt to breach systems, while viruses are malicious software designed to infect and damage computers or networks. Together, they represent both human-driven and software-based intentional threats. The other options are not valid threat pairs: ethics and cost are business considerations, adware and spyware are both software threats but adware is often not strictly malicious, and downtime/uptime describe system states rather than threats.
Why is employee training important in an ethical IT use policy?
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To create automatic updates of software patches
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To reduce sensitivity to the accuracy of company communications
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To make employees understand the company's culture and ethical boundaries
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To eliminate information management risks
Explanation
Correct answer:
C. To make employees understand the company's culture and ethical boundaries
Explanation:
Employee training is essential in an ethical IT use policy because it helps employees understand the company's culture, ethical boundaries, and expectations for responsible technology use. Training ensures that employees are aware of best practices, compliance requirements, and potential ethical dilemmas, helping them make informed decisions when using IT resources. A well-trained workforce reduces the risk of policy violations and enhances the overall security and ethical integrity of the organization.
Why other options are wrong:
A. To create automatic updates of software patches is incorrect because software updates are typically managed by IT departments through automated systems, not employee training. While training can emphasize the importance of updates, it does not directly create automatic patching processes.
B. To reduce sensitivity to the accuracy of company communications is incorrect because ethical IT policies emphasize the importance of accuracy, transparency, and integrity in communications. Training aims to reinforce these values, not reduce sensitivity to them.
D. To eliminate information management risks is incorrect because training cannot completely eliminate risks. Instead, it helps employees mitigate risks by teaching them how to properly handle data, recognize security threats, and follow ethical guidelines.
Which statement describes the planning phase of the systems development life cycle (SDLC)?
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Bringing project pieces together checking interoperability and verifying functionality
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Establishing a high-level strategy and goals for an intended project
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Performing corrections additions and upgrades to ensure the system continually meets business goals
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Establishing full descriptions of the desired features and operations of the system
Explanation
Explanation
Correct answer: (B.) Establishing a high-level strategy and goals for an intended project
The planning phase of the systems development life cycle (SDLC) focuses on defining the overall purpose, scope, feasibility, and high-level objectives of a proposed system. It is the earliest stage where stakeholders identify business needs and establish strategic goals for the project before detailed requirements or design work begins. The other options describe later phases: integration/testing (A), maintenance (C), and detailed requirements analysis or design (D).
Which small electronic device changes user passwords automatically?
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Smart card
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Private key
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Token
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Certificate
Explanation
Correct Answer
C. Token
Explanation
A token is a small electronic device that generates a one-time password (OTP) or authentication code at regular intervals. These devices are used for two-factor authentication (2FA) to enhance security by ensuring that only authorized users can access sensitive systems. The generated password changes automatically, making it difficult for attackers to reuse old credentials.
Why Other Options Are Wrong
A. Smart card A smart card stores authentication credentials but does not automatically generate changing passwords.
B. Private key A private key is used for encryption and authentication in cryptographic systems but does not generate passwords.
D. Certificate A digital certificate is used to verify identities and encrypt data, but it does not function as an automatic password generator.
What does a decision support system (DSS) do?
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It enables high-level managers to model information using online analytical processing.
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It serves the operational level of an organization and assists in making structured decisions.
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It supports senior-level executives with short-term, routine decisions requiring judgment, evaluation, and insight.
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It integrates communications systems which leads to better organizational decision-making.
Explanation
Correct answer:
A. It enables high-level managers to model information using online analytical processing.
Explanation:
A decision support system (DSS) is designed to help managers analyze data and make informed business decisions. It enables high-level managers to model information using online analytical processing (OLAP), allowing them to perform complex queries, trend analysis, and simulations. DSS tools help in decision-making by providing comparative insights and predictive modeling rather than offering predefined solutions.
Why other options are wrong:
B. It serves the operational level of an organization and assists in making structured decisions This describes transaction processing systems (TPS), which support daily operational tasks, such as processing orders and payroll. DSS, on the other hand, assists managers in making semi-structured or unstructured decisions by analyzing complex data.
C. It supports senior-level executives with short-term, routine decisions requiring judgment, evaluation, and insight This describes an executive information system (EIS), which is designed for senior executives to make high-level strategic decisions. DSS, however, is primarily used by middle managers and analysts for more in-depth data modeling and decision support.
D. It integrates communications systems which leads to better organizational decision-making This describes unified communications (UC) systems, which focus on streamlining communication through tools like email, voice, and video conferencing. DSS is more focused on data analysis and decision modeling rather than communication integration.
Which statement describes the development phase of the systems development life cycle (SDLC)?
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Physically constructing software and information systems using programming languages
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Performing corrections additions and upgrades to ensure the system continually meets business goals
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Placing the software or information system into production to allow users to perform business operations
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Bringing project pieces together checking interoperability and verifying functionality
Explanation
Explanation
Correct answer: (A.) Physically constructing software and information systems using programming languages
The development phase of the SDLC is where the actual system is built. Developers write code, configure systems, and create the software components based on the design specifications. This phase focuses on construction using programming languages and technical tools. The other options refer to different phases: maintenance (B), implementation/deployment (C), and testing/integration (D).
A team tests a prototype prior to meeting with a company's client and discovers the “My Account” menu is not working. The team revises the code and presents a functioning prototype to the client. Which advantage of prototyping does this describe?
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Static example of the finished product
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Early detection of coding errors
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Detailed instructions for development
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Blueprint of the entire project
Explanation
Explanation
Correct answer: (B.) Early detection of coding errors
Prototyping allows developers to build and test an early version of a system before final implementation. This enables teams to identify functional issues—such as a broken “My Account” menu—early in the development cycle, when they are easier and less expensive to fix. In this scenario, the defect is discovered, corrected, and the improved prototype is presented to the client, demonstrating the key advantage of catching errors early.
Which term is used to describe the business needs, justification requirements and boundaries of a project?
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Project management
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Project scope
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Project milestone
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Project plan
Explanation
Explanation
Correct answer: (B.) Project scope
Project scope defines the boundaries, objectives, deliverables, requirements, and justification of a project. It clearly outlines what is included and excluded in the project, ensuring stakeholders understand the work to be completed and the limits of the project. Project management refers to the overall discipline of planning and controlling projects, milestones are key checkpoints, and a project plan is the detailed roadmap for execution.
A team tests a prototype prior to meeting with a company’s client and discovers the "My Account" menu is not working. The team revises the code and presents a functioning prototype to the client. Which advantage of prototyping does this describe?
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Detailed instructions for development
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Static example of the finished product
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Early detection of coding errors
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Blueprint of the entire project
Explanation
Correct answer:
C. Early detection of coding errors
Explanation:
One of the key advantages of prototyping is the ability to identify and fix errors early in the development process before the final product is released. By testing the prototype, the team discovered a functional issue with the "My Account" menu and was able to correct it before presenting the product to the client. This iterative process helps improve software quality and reduces the risk of costly errors later.
Why other options are wrong:
A. Detailed instructions for development is incorrect because prototyping is used for testing and refining functionality, not necessarily for providing detailed development instructions. Documentation might come later in the development process.
B. Static example of the finished product is incorrect because a prototype is typically an interactive and evolving version of the product, not a static example. A static example would be more like a wireframe or mockup.
D. Blueprint of the entire project is incorrect because a prototype focuses on testing specific functionalities rather than providing a complete project blueprint. The blueprint of a project is typically part of the planning or design phase.
An organization wants to use application software that increases the cooperation and joint productivity of small teams of employees. Which application software will serve this need?
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Collaborative systems
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Data management
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Program management
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Personnel systems
Explanation
Explanation
Correct answer: (A.) Collaborative systems
Collaborative systems are specifically designed to support teamwork by enabling communication, coordination, and shared work among group members. These systems include tools like shared documents, messaging platforms, and project collaboration spaces, all of which enhance group productivity and cooperation. The other options focus on different functions: data management handles data storage and processing, program management oversees projects at a higher level, and personnel systems manage employee records and HR functions.
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