BSNU Capstone (D226)

Correct Answer:

A. They ensure proper scanners are purchased and installed

Explanation:

The IT department plays a vital role in selecting, installing, and maintaining technology used in healthcare, such as barcode medication administration systems (BCMAs). Their expertise ensures that hardware and software function correctly, are secure, and integrate smoothly with existing systems like electronic health records (EHRs).

Why other options are wrong:

B. They manage the email communication with stakeholders. While IT may assist in some communication aspects, stakeholder communication is primarily the responsibility of leadership, project managers, and clinical teams.

C. They provide training on medication administration. IT trains staff on the use of technology, but clinical educators or nursing supervisors are responsible for training on medication administration practices.

D. They conduct audits on scanning compliance. Compliance audits are typically handled by quality improvement teams or nursing leadership, not IT.

Correct Answer:

A. It ensures proper patient identification during medication administration

Explanation:

Scanning medications using BCMA technology helps verify patient identity, ensuring that the correct medication, dose, and route are administered. This process reduces the risk of medication errors, enhances documentation accuracy, and improves overall patient safety. The system cross-checks the medication with the patient’s electronic health record, preventing errors such as wrong patient, wrong drug, or incorrect dose.

Why other options are wrong:

B. It only checks the medication against the prescription. While it does verify prescriptions, the scanning process also confirms patient identity and checks for interactions, allergies, and correct dosages.

C. It is used solely for record-keeping purposes. The primary purpose is preventing medication errors, not just maintaining records.

D. It allows nurses to skip the identification process. Nurses must still verify patient identity and assess the patient before administration—scanning is a safety measure, not a replacement for proper nursing protocol.

Correct Answer:

B. Creating exclusive partnerships with niche influencers.

Explanation:

Exclusive partnerships with niche influencers provide a competitive advantage by building a unique brand presence and targeting highly engaged audiences. These partnerships create a level of exclusivity and brand loyalty that competitors may struggle to replicate. Additionally, working with niche influencers helps differentiate the service and attract a dedicated customer base.

Why other options are wrong:

A. Offering the service at a lower price than competitors. Competing solely on price can lead to unsustainable profit margins and does not create a strong differentiator, making it easy for competitors to copy.

C. Focusing solely on social media marketing. While social media is a valuable tool, relying solely on it without a broader strategy (such as unique partnerships or exclusive content) limits long-term competitive advantage.

D. Implementing a generic customer feedback system. Gathering customer feedback is important, but if the system is generic and not uniquely tailored to the business model, it does not create a sustainable competitive edge.

Correct Answer:

A. They speak up about errors that occur with the scanners.

Explanation:

Floor nurses play a crucial role in the implementation of changes in healthcare settings. They are directly involved in patient care and use new systems and technologies in their daily work. Their feedback helps identify issues and ensure improvements. By speaking up about errors, nurses contribute to refining processes and enhancing patient safety.

Why other options are wrong:

B. They do not have any role in the implementation process. This is incorrect because floor nurses are directly involved in the adoption and execution of changes, especially in patient care processes.

C. They are responsible for training the IT department. While nurses provide feedback on technology use, they are not responsible for training IT professionals. IT personnel typically train staff on new systems, not the other way around.

D. They only report to the CEO about the changes. Nurses may provide feedback to management, but they do not report directly to the CEO regarding implementation changes. Instead, they communicate with supervisors, unit managers, and quality improvement teams.

Correct Answer:

B. It helps ensure the seven rights of medication administration are performed correctly.

Explanation:

 Barcode scanning technology improves medication safety by verifying that the right patient receives the right medication, in the right dose, via the right route, at the right time, for the right reason, with proper documentation. This reduces errors and enhances patient safety.

Why other options are wrong:

 A. It eliminates the need for any medication administration training. While scanners assist in error prevention, training remains essential to ensure nurses understand medication protocols, potential interactions, and patient-specific needs.

C. It reduces the need for nurses to check patient records. Scanners supplement but do not replace the need for nurses to verify patient history, allergies, and other critical medical details.

D. It allows for faster patient discharge processes. While medication safety contributes to overall efficiency, scanners are primarily focused on medication accuracy rather than discharge speed.

Correct Answer:

D. Leadership and Professional Image

Explanation:

The Leadership and Professional Image section focuses on the importance of leadership qualities, ethical conduct, and maintaining a strong professional presence in the workplace. This section highlights effective decision-making, integrity, and leadership development, which are essential for success in professional settings.

Why other options are wrong:

A. Innovation. While innovation is valuable in business and professional environments, it focuses on creativity, new ideas, and advancements rather than leadership skills.

B. Professional Communication and Collaboration. This section emphasizes effective workplace communication and teamwork but does not specifically focus on leadership development.

C. Safety. Workplace safety is critical, but it primarily addresses risk management and protocols rather than leadership and professional image.

Correct Answer:

B. By discussing growth with examples from the program

Explanation:

Effective reflection on professional growth requires specific examples from coursework, experiences, and key learning moments within the program. This demonstrates how the learner has evolved, what skills they have gained, and how their understanding has deepened.

Why other options are wrong:

A. By focusing solely on academic achievements. Academic success is important, but professional growth includes more than just grades—it involves skill development, experiences, and application of knowledge.

C. By listing all courses taken without reflection. A simple list of courses does not demonstrate personal or professional development—reflection requires critical thinking about what was learned.

D. By comparing themselves to peers. While observing peers can provide insights, reflection should be personal and centered on one's own progress rather than relative comparisons.

Correct Answer:

B. To prepare students for the complexities of the business environment

Explanation:

The MGMT330 Business Capstone course aims to prepare students for real-world business challenges by providing a comprehensive understanding of the complexities of the business environment. The course integrates theory with practice, ensuring that students can apply what they have learned to solve business problems. This prepares them for the dynamic and multifaceted nature of the modern business landscape.

Why other options are wrong:

A. To focus solely on theoretical business concepts. While the course may include theoretical elements, its main goal is to apply theory to practical business situations, not just focus on theoretical concepts.

C. To eliminate the need for collaboration with external clients. The course actually emphasizes collaboration, particularly with external clients, to provide real-world experience and broaden students' learning beyond the classroom.

D. To prioritize individual projects over teamwork. The Business Capstone encourages teamwork and collaboration, reflecting real business environments where teamwork is crucial to success.

Correct Answer:

C. They identify the different groups of customers a company aims to serve.

Explanation:

Customer segments are a critical component of a business model because they define the different groups of people or organizations a company targets with its products or services. Understanding customer segments allows businesses to tailor their offerings, marketing strategies, and value propositions to meet the specific needs of each group, leading to more effective customer engagement and business success.

Why other options are wrong:

A. They help determine the company's office location. While customer segments might influence where a company operates, they do not directly determine office locations. Other factors, such as logistics, supply chain needs, and operational strategy, play a more significant role in location decisions.

B. They define the company's legal structure. The legal structure of a business is based on regulatory requirements, ownership preferences, and financial considerations rather than customer segmentation.

D. They establish the company's annual budget. While understanding customer segments can influence revenue projections, budgeting is determined by overall business strategy, expenses, and financial planning rather than just customer segments.

E. None of them. This is incorrect because customer segments play a crucial role in defining the target audience for a business, making option C the most accurate answer.