Introduction to Communication (C464)
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Free Introduction to Communication (C464) Questions
Without good formal communication, the "grapevine" will take over. This type of communication is also called
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Lateral Communication
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Upward Communication
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Cascading Communication
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Informal Communication Network
Explanation
Correct Answer D. Informal Communication Network
Explanation
The grapevine refers to informal communication networks that develop naturally within organizations and social groups. It is unofficial and spreads information quickly, often through rumors, gossip, or casual conversations. When formal communication is lacking or ineffective, employees rely on the grapevine to fill in gaps, sometimes leading to misinformation.
Why other options are wrong
A. Lateral Communication: This refers to communication between colleagues at the same level in an organization and does not specifically relate to the grapevine.
B. Upward Communication: This is communication from subordinates to higher-ups, such as employees reporting to managers. It is a formal process, unlike the grapevine.
C. Cascading Communication: This refers to top-down communication, where information flows from senior management to lower levels in a structured manner. The grapevine is unstructured and informal, making this answer incorrect.
What are the pitfalls of new media communication
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Personal interactions, Relationship building, Clear communication, Instant feedback
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Strong connections, Face-to-face interactions, Clear understanding, Timely responses
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Enhanced relationships, Clear communication, Immediate responses, Accurate interpretations
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Lack of personal touch, Strained relationships, Misunderstandings, Delays and misinterpretations
Explanation
Correct Answer D: Lack of personal touch, Strained relationships, Misunderstandings, Delays and misinterpretations
Explanation
While new media communication has many benefits, there are notable drawbacks:
Lack of personal touch: Online communication can feel impersonal compared to face-to-face interactions.
Strained relationships: Digital communication can lead to misunderstandings or weakened personal bonds.
Misunderstandings: Without nonverbal cues, messages can be easily misinterpreted.
Delays and misinterpretations: Responses may be delayed, and there is potential for unclear communication, especially if tone or context is missed.
Why the other options are wrong:
A) Personal interactions, Relationship building, Clear communication, Instant feedback: These are benefits, not pitfalls, of new media communication.
B) Strong connections, Face-to-face interactions, Clear understanding, Timely responses: These are advantages typically associated with face-to-face communication, not new media.
C) Enhanced relationships, Clear communication, Immediate responses, Accurate interpretations: Again, these are advantages, not drawbacks, of using new media communication effectively.
Which of the following is not a type of communication
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Nonverbal communication
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Intrapersonal communication
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Interpersonal communication
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Introspective communication
Explanation
Correct Answer D. Introspective communication
Explanation
Introspective communication is not a recognized type of communication. Introspection refers to self-reflection and inner thought processes, but it does not involve sending or receiving messages between individuals. Communication, by definition, requires a sender, a message, and a receiver.
Why other options are wrong
A. Nonverbal communication: This involves body language, facial expressions, gestures, and tone of voice rather than words. It plays a key role in conveying meaning and emotions.
B. Intrapersonal communication: This is communication within oneself, such as thinking, self-reflection, or internal dialogue.
C. Interpersonal communication: This refers to communication between two or more people, including conversations, emails, and social interactions.
What are the three parts of the FIRO model according to the reference text
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Initiating, Intensification, Termination
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Inclusion, Control, Affection
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Perception, Selection, Interpretation
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Encoding, Decoding, Feedback
Explanation
Correct Answer B: Inclusion, Control, Affection
Explanation
The FIRO model (Fundamental Interpersonal Relations Orientation) describes three basic needs in interpersonal relationships:
Inclusion: The need to belong and be involved in relationships.
Control: The need for influence or authority in relationships.
Affection: The need for love, warmth, and emotional connections.
Why the other options are wrong:
A) Initiating, Intensification, Termination: These refer to stages in relational development, not the components of the FIRO model.
C) Perception, Selection, Interpretation: These are the stages of the perception process, not related to the FIRO model.
D) Encoding, Decoding, Feedback: These are elements of the communication process, not the parts of the FIRO model.
Nakita is going to a concert with a close friend. The concert features a musical act that Nakita does not know much about, so she visits the band’s website. The website contains a variety of information, that reveals the band's perspectives and feelings on a variety of topics. After reading the information and viewing several video clips, Nakita is excited to go to the concert. Which two concepts of communication is the website using to communicate effectively
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Instant feedback & Multiple cues
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Multiple cues & Natural language
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Personality and emotion & Instant feedback
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Multiple cues & Personality and emotion
Explanation
Correct Answer D. Multiple cues & Personality and emotion
Explanation:
The website provides multiple cues by including various forms of media, such as videos, images, and text, which help convey the band’s identity and message effectively. Additionally, the website expresses the band's personality and emotion through their biography, discography, and merchandise, allowing Nakita to connect with their style and values before attending the concert.
Why other options are wrong:
A. Instant feedback & Multiple cues: The website does not provide instant feedback, as it is a static source of information rather than a live conversation.
B. Multiple cues & Natural language: While multiple cues are present, the focus is more on personality and emotion rather than the use of natural language.
C. Personality and emotion & Instant feedback: Although personality and emotion are conveyed, there is no instant interaction or feedback mechanism in place.
Because communication is ____ once you say something, it cannot be unsaid
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Communication is irreversible
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Communication is bilateral
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Communication is spontaneous
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Communication is perpetual
Explanation
Correct Answer A: Communication is irreversible
Explanation
Communication is considered irreversible because once a message is spoken or sent, it cannot be taken back. Even if one tries to clarify or correct a statement, the original message has already been received and may have influenced the listener’s perception or emotions.
Why other options are wrong
B) Communication is bilateral: While communication often involves two or more parties, making it bilateral, this does not directly relate to the idea that communication cannot be undone once spoken.
C) Communication is spontaneous: While some communication can be spontaneous, this does not mean all communication is, nor does it explain the permanence of spoken words.
D) Communication is perpetual: Communication occurs continuously in different forms, but perpetual does not specifically refer to the inability to take back a message.
Which scenario illustrates the dimension of communication competence of knowing what is appropriate
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Two sisters have an argument and one talks to their mother about it but avoids the sister.
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Two sisters have an argument and one tries to resolve it by asking the other to talk.
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Two sisters have an argument and they both try to avoid the other afterwards.
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Two sisters have an argument and one continues arguing while the other walks away.
Explanation
Correct Answer B. Two sisters have an argument and one tries to resolve it by asking the other to talk.
Explanation:
Knowing what is appropriate in communication involves understanding when and how to address conflicts constructively. Asking the other sister to talk demonstrates an awareness of effective and appropriate conflict resolution.
Why other options are wrong:
A. Two sisters have an argument and one talks to their mother about it but avoids the sister: Avoiding direct communication does not demonstrate competence in handling conflicts appropriately.
C. Two sisters have an argument and they both try to avoid the other afterwards: Avoidance is not an appropriate or constructive way to resolve a conflict.
D. Two sisters have an argument and one continues arguing while the other walks away: Continuing to argue without seeking resolution is not an example of knowing what is appropriate in communication.
Zaria is giving a presentation to her class. When several of her classmates start whispering, she puts a finger to her lips and says, “Shh.” Which type of nonverbal communication is Zaria demonstrating
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Affect display
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Adaptor
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Emblem
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Illustrator
Explanation
Correct Answer C. Emblem
Explanation
An emblem is a nonverbal gesture with a direct verbal translation that is widely understood within a culture. The gesture of putting a finger to the lips universally signals "be quiet," making it an emblem.
Why other options are wrong
A. Affect display: Affect displays show emotions, such as smiling to indicate happiness or frowning to show displeasure. Zaria’s gesture is more of a symbolic action than an emotional display.
B. Adaptor: Adaptors are unconscious movements people use to manage emotions, such as fidgeting or tapping a foot. Zaria’s action is intentional, not an adaptor.
D. Illustrator: Illustrators accompany speech to emphasize a point, like hand gestures that add meaning to spoken words. While Zaria says “Shh,” her gesture stands alone as a clear signal, making it an emblem rather than an illustrator.
What are the three parts of the FIRO model
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Connection needs, Autonomy needs, Affection needs
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Influence needs, Communication needs, Adaptation needs
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Inclusion needs, Control needs, Affection needs
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Openness needs, Trust needs, Support needs
Explanation
Correct Answer C: Inclusion needs, Control needs, Affection needs
Explanation
The FIRO model (Fundamental Interpersonal Relations Orientation) was developed by William Schutz and identifies three core interpersonal needs that individuals seek to fulfill in relationships. These include:
Inclusion needs: The desire to be included or excluded from groups and relationships.
Control needs: The need to feel in control of or be controlled by others.
Affection needs: The desire for warmth, affection, and emotional support from others.
Why the other options are wrong:
A) Connection needs, Autonomy needs, Affection needs: This does not align with the FIRO model, as connection and autonomy are not the key needs identified in this framework.
B) Influence needs, Communication needs, Adaptation needs: These do not correspond to the core categories in the FIRO model, which focuses on inclusion, control, and affection.
D) Openness needs, Trust needs, Support needs: These are not the central categories in the FIRO model, which specifically includes needs around inclusion, control, and affection.
What are the three stages to the perception process
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Analyzing, Interpreting, Responding
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Observing, Filtering, Decoding
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Receiving, Understanding, Reacting
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Sensing, Selecting, Assigning meaning
Explanation
Correct Answer D: Sensing, Selecting, Assigning meaning
Explanation
The perception process involves how we interpret and make sense of information, and it can be broken down into three stages:
Sensing: The process of receiving sensory input (e.g., sight, sound).
Selecting: Focusing on particular stimuli from the environment.
Assigning meaning: Interpreting and giving meaning to the selected stimuli.
Why the other options are wrong:
A) Analyzing, Interpreting, Responding: This focuses more on analyzing the message rather than the sensory input and meaning-making stages.
B) Observing, Filtering, Decoding: This mixes up the stages with terms not commonly associated with the perception process, like "decoding" (more relevant to communication models).
C) Receiving, Understanding, Reacting: This skips the selection stage, which is key in focusing attention on certain stimuli.
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Frequently Asked Question
The course explores the principles of effective communication, including verbal and nonverbal communication, active listening, interpersonal skills, and public speaking.
Nonverbal cues, such as body language, facial expressions, and tone of voice, influence how messages are perceived and interpreted in different settings.
Perception affects how individuals interpret messages based on personal experiences, cultural background, and emotions, often leading to misunderstandings.
Common barriers include language differences, distractions, emotional biases, misinterpretation of nonverbal cues, and lack of active listening.
Effective workplace communication can be improved through clear messaging, active listening, open feedback, and adapting to different communication styles.